Refund policy

Refund & Return Policy

Last updated: 31 August 2026

At Glowetta, we want you to feel confident and happy with your purchase. If you are not completely satisfied with your order, please contact us so we can help.

Returns

We accept returns within 30 days of delivery, provided the item meets our return conditions.

To be eligible for a return:

  • The item must be unused and unworn.
  • The item must be in its original condition and packaging.
  • All tags, hygiene seals and accessories must remain attached, where applicable.
  • The item must not show signs of washing, damage, makeup, perfume, deodorant or other use.
  • You must provide your order number or proof of purchase.

Hygiene Products

For health and hygiene reasons, bras, underwear and other intimate apparel cannot be returned or exchanged if they have been worn, washed, or if the hygiene seal has been removed.

If you receive an item that is faulty, damaged or incorrect, please contact us before returning it.

How to Request a Return

Please contact us within 30 days of receiving your order with:

  • Your order number
  • The reason for the return
  • Photos of the item, if it is damaged, faulty or incorrect

If your return is approved, we will provide you with return instructions.

Please do not send items back without contacting us first, as the return may not be accepted.

Return Shipping

Unless the item is faulty, damaged or incorrectly sent, return postage is the customer’s responsibility.

We recommend using a tracked shipping service, as Glowetta cannot be responsible for items lost during return shipping.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping costs are generally non-refundable, unless the return is due to an error on our part or the product is faulty.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us as soon as possible with photos and your order details.

If the issue is confirmed, Glowetta will provide an appropriate solution, which may include a replacement, store credit or refund.

Exchanges

Due to hygiene considerations, we do not normally offer exchanges on worn or opened intimate apparel.

If you need a different size and the item is unused, unworn and still has its original hygiene seal, please contact us within 30 days. Exchanges are subject to availability.

Sale Items

Sale or promotional items may be subject to the same return conditions unless otherwise stated on the product page.

Contact Us

For any return or refund questions, please contact Glowetta through the contact details provided on our website.

Glowetta
Empowered. Elegant. Comfortable. Confident.