Shipping policy

Shipping Policy

Last updated: 31 August 2026

Thank you for shopping with Glowetta. We aim to process and deliver your order as quickly as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully received.

During busy periods, promotions or holidays, processing may take a little longer.

Once your order has been shipped, you will receive a shipping confirmation and tracking information where tracking is available.

Shipping Times

Delivery times depend on your location and the shipping method selected at checkout.

Estimated delivery times are:

  • Australia: approximately 5–12 business days
  • United States & Canada: approximately 7–15 business days
  • United Kingdom & Europe: approximately 7–15 business days
  • New Zealand: approximately 5–12 business days
  • Other international destinations: approximately 10–25 business days

These are estimated delivery times only and are not guaranteed.

Delivery may take longer because of customs processing, public holidays, weather, carrier delays or other circumstances outside Glowetta’s control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size and the shipping method available for your location.

Any free-shipping promotions will be clearly stated on our website.

Tracking

Where tracking is available, your tracking number will be sent to you once your order has been dispatched.

Please allow up to 48 hours for tracking information to update after dispatch.

Customs & Import Duties

International orders may be subject to customs duties, taxes or other import charges imposed by the destination country.

Unless otherwise stated at checkout, any customs duties, taxes or import fees are the customer’s responsibility.

Glowetta cannot control customs processing times or charges imposed by local authorities.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and the package is returned to Glowetta, additional shipping costs may apply to resend the order.

If your order has not yet been dispatched, contact us as soon as possible and we will do our best to update the address.

Lost or Delayed Packages

If your package appears to be delayed, please check the tracking information first.

If the tracking information indicates that your package has been delivered but you cannot locate it, please check with household members, neighbours and your local delivery carrier.

Glowetta will assist where possible, but once an order has been confirmed as delivered by the carrier, we cannot guarantee recovery of the package.

Contact Us

If you have questions about shipping or your order, please contact Glowetta through the contact details provided on our website.

Glowetta
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